Refund & Returns Policy

Effective Date: June 26, 2024

At Prime Wellness Goods (“we,” “us,” “our”), we are committed to ensuring your satisfaction with our fitness and wellness products. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.

1. Return Eligibility

  • Timeframe: You may return items within 30 days of the delivery date.
  • Condition: Items must be unused, in their original packaging, and in the same condition as received. Items that are damaged, altered, or show signs of wear are not eligible for returns.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Perishable goods (e.g., food, flowers)
  • Customized or personalized items
  • Gift cards
  • Health and personal care items

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at primewellnessgoods@gmail.com with your order number, details of the item(s) you wish to return, and the reason for the return.
  2. Approval: We will review your request and, if approved, provide you with a return authorization number and instructions on how to send the item back.
  3. Packaging: Ensure the item is securely packaged to prevent damage during shipping. Include the return authorization number inside the package.

4. Return Shipping

  • Responsibility: Customers are responsible for paying the return shipping costs. Shipping costs are non-refundable.
  • Method: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in transit.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds are granted (e.g., if items are not in original condition, damaged, or missing parts for reasons not due to our error).

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at primewellnessgoods@gmail.com with details.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank; there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at primewellnessgoods@gmail.com.

8. Contact Information

For any questions or assistance regarding returns and refunds, please contact our customer support team:

Thank you for shopping at Prime Wellness Goods. We appreciate your business and strive to ensure your satisfaction with our products and services.